Privacy Policy

Introduction

Welcome to CareNest Thailand ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR) for European residents and Thailand's Personal Data Protection Act (PDPA) where applicable. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website at www.carenestthailand.com or interact with our services.

By using our website or submitting information through our contact form, you agree to the practices described in this policy. If you do not agree, please do not use our services.

1. Data We Collect

We collect the following personal data when you voluntarily submit it via our contact form:

• Full name (first and last)
• Email address
• Phone number (including country code)
• Service interest (e.g., Super Nanny, Caregiver, Maid Services)
• Message content (including any details about your needs or schedule)

We do not collect sensitive personal data (e.g., health information) unless you provide it voluntarily in the message field, in which case it will be treated with extra care and only used to fulfill your request.

2. How We Collect Data

Data is collected directly from you when you:

• Fill out and submit the contact form on our website.

We may also collect data via cookies and tracking technologies as described in Section 14.

3. Legal Basis for Processing

Under GDPR and PDPA, we process your personal data based on:

• Consent: You provide consent by checking the Privacy Policy and Terms of Service box in our contact form and, where applicable, accepting cookies.
• Legitimate Interest: Processing is necessary to respond to your inquiries and provide our services, balanced against your rights.

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries or service requests.
• To store your submission in our secure Cloudflare KV database for follow-up (up to 30 days).
• To send you a confirmation email (optional) and notify our team at hello@carenestthailand.com.
• To improve our services and website based on aggregated, anonymized data.

5. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share data with:

• Service providers (e.g., Cloudflare for KV storage, email services) who assist us under strict confidentiality agreements.
• Legal authorities if required by law or to protect our rights.

6. Data Storage and Security

- Your data is stored in Cloudflare KV, a secure key-value store, for up to 30 days or until your inquiry is resolved, whichever is shorter, in compliance with PDPA retention guidelines.

- We implement encryption and access controls to protect your data, complying with GDPR Article 32.

- Our website uses HTTPS to secure data transmission.

7. Your Rights Under GDPR and PDPA

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your data.
• Right to Rectification: Correct inaccurate data.
• Right to Erasure: Request deletion of your data (subject to legal obligations).
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a structured format.
• Right to Object: Oppose processing based on legitimate interest.
• Right to Withdraw Consent: Stop consent-based processing (e.g., cookies) at any time.

To exercise these rights, contact us at hello@carenestthailand.com. We will respond within 30 days, as required by GDPR and PDPA.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the EU (e.g., Thailand, USA) where our service providers operate. We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your data under GDPR Article 46 and PDPA requirements.

9. Retention Period

We retain your personal data for the duration necessary to fulfill the purposes outlined, typically 30 days, unless a longer period is required for legal or business purposes, in line with PDPA and GDPR guidelines.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., Facebook, Instagram). We are not responsible for their privacy practices. Review their policies before providing data.

11. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors. If we discover such collection, we will delete it promptly, in compliance with GDPR and PDPA.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted here with an updated effective date.

13. Contact Us

For questions or concerns about this Privacy Policy or your data, contact us at:

• Email: hello@carenestthailand.com
• Phone: +66 83 272 1399

You may also lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the EU or the Office of the Personal Data Protection Committee (PDPC) in Thailand.

14. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze website usage. Cookies are small text files stored on your device. You can manage your preferences via our cookie consent banner. We use:

• Essential Cookies: Required for website functionality (e.g., form submission).
• Analytics Cookies: Provided by Google Analytics to monitor traffic (optional, requires consent).
• Advertising Cookies: Provided by Facebook Pixel for targeted ads (optional, requires consent).

You can adjust your browser settings to refuse cookies or visit Your Online Choices to opt out of third-party tracking. Under PDPA, we seek your consent for non-essential cookies, and under GDPR, we ensure transparency and user control.